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Conduent: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 40
- Closed with money back
- 0
- 2023 to 2025
- 8 to 24
Conduent received 542 complaints from everyone in the window; 40 carried the servicemember tag. The complaints are mostly about prepaid card, and the single most common issue is "Trouble using the card". 0 of the 40 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 8 in 2023 to 24 in 2025.
What the complaints are about
By product
| Prepaid card | 27 |
| Money transfer, virtual currency, or money service | 6 |
| Credit card or prepaid card | 3 |
| Checking or savings account | 2 |
| Credit card | 1 |
By issue
| Trouble using the card | 10 |
| Unexpected or other fees | 9 |
| Problem getting a card or closing an account | 7 |
| Fraud or scam | 4 |
| Problem with a purchase or transfer | 4 |
| 2023: 8 | 2024: 8 | 2025: 24 |
Which accounts, specifically
| Government benefit card | 32 |
| Virtual currency | 2 |
| General-purpose credit card or charge card | 2 |
| Domestic (US) money transfer | 2 |
| Medical debt | 1 |
What went wrong, specifically
| Trouble using the card to spend money in a store or online | 6 |
| Trouble getting, activating, or registering a card | 5 |
| Card company isn't resolving a dispute about a purchase or transfer | 5 |
| Problem with direct deposit | 3 |
| Problem using the card to withdraw money from an ATM | 2 |
Busiest month: October 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from GA (6), SC (6), AZ (5) , then CA, FL, IL.
How Conduent answered
| Closed with explanation | 39 |
| Closed with non-monetary relief | 1 |
Conduent responded within the CFPB's 15-day window on 83% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Prepaid card; Unexpected or other fees. CA, 2024-08-22. Outcome: Closed with explanation. Complaint 9884309
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Money transfer, virtual currency, or money service; Other transaction problem. MD, 2024-04-30. Outcome: Closed with explanation. Complaint 8891149
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Checking or savings account; Managing an account. FL, 2024-03-07. Outcome: Closed with explanation. Complaint 8494596
If this is your problem at Conduent
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with other products peers
- Adp 39 servicemember complaints; 0 with money back
- Blackhawk Network 38 servicemember complaints; 0 with money back
- Fiserv Finxact Core 130 servicemember complaints; 1% with money back
- Incomm 146 servicemember complaints; 0% with money back
- Comerica 172 servicemember complaints; 29% with money back
Next in the directory by volume: Guild, American Coradius International.
Frequently asked questions
How many complaints did servicemembers file against Conduent?
40 complaints tagged servicemember were received by the CFPB about Conduent Incorporated between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 8 in 2023 to 24 in 2025.
What do servicemembers complain about most at Conduent?
Prepaid card accounts for 27 of the 40 complaints, and the most common issue is "Trouble using the card" (10). Next: "Unexpected or other fees" (9).
Does Conduent give money back when a servicemember complains?
0 of the 40 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 1 closed with non-monetary relief and 39 closed with an explanation only. Conduent answered 83% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.