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Adp: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 39
- Closed with money back
- 0
- 2023 to 2025
- 20 to 8
Adp received 610 complaints from everyone in the window; 39 carried the servicemember tag. The complaints are mostly about prepaid card, and the single most common issue is "Problem with a purchase or transfer". 0 of the 39 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count fell from 20 in 2023 to 8 in 2025.
What the complaints are about
By product
| Prepaid card | 21 |
| Checking or savings account | 8 |
| Credit card or prepaid card | 6 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 1 |
By issue
| Problem with a purchase or transfer | 11 |
| Managing an account | 6 |
| Trouble using the card | 6 |
| Unexpected or other fees | 5 |
| Problem getting a card or closing an account | 3 |
| 2023: 20 | 2024: 11 | 2025: 8 |
Which accounts, specifically
| Payroll card | 27 |
| Checking account | 8 |
| General-purpose credit card or charge card | 3 |
| Other personal consumer report | 1 |
| General-purpose prepaid card | 1 |
What went wrong, specifically
| Card company isn't resolving a dispute about a purchase or transfer | 9 |
| Problem using a debit or ATM card | 3 |
| Trouble using the card to spend money in a store or online | 2 |
| Charged for a purchase or transfer you did not make with the card | 2 |
| Trouble closing card | 2 |
Busiest month: December 2023, with 6 servicemember complaints. Most were submitted by web.
Most complaints came from CA (9), NV (4), CO (3) , then TX, AL, FL.
How Adp answered
| Closed with explanation | 39 |
Adp responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (1). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Prepaid card; Problem with a purchase or transfer. NV, 2024-08-03. Outcome: Closed with explanation. Complaint 9698306
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Checking or savings account; Managing an account. NV, 2024-06-26. Outcome: Closed with explanation. Complaint 9342736
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Prepaid card; Problem with a purchase or transfer. CA, 2024-04-01. Outcome: Closed with explanation. Complaint 8670757
If this is your problem at Adp
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with other products peers
- Conduent 40 servicemember complaints; 0 with money back
- Blackhawk Network 38 servicemember complaints; 0 with money back
- Fiserv Finxact Core 130 servicemember complaints; 1% with money back
- Incomm 146 servicemember complaints; 0% with money back
- Comerica 172 servicemember complaints; 29% with money back
Next in the directory by volume: American Coradius International, Charles Schwab Corporation, The, Firstsource Business Process Services.
Frequently asked questions
How many complaints did servicemembers file against Adp?
39 complaints tagged servicemember were received by the CFPB about ADP Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 20 in 2023 to 8 in 2025.
What do servicemembers complain about most at Adp?
Prepaid card accounts for 21 of the 39 complaints, and the most common issue is "Problem with a purchase or transfer" (11). Next: "Managing an account" (6).
Does Adp give money back when a servicemember complains?
0 of the 39 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 39 closed with an explanation only. Adp answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.