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Comerica: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 172
- Closed with money back
- 29%
- 2023 to 2025
- 49 to 81
Servicemembers filed 6.5% of Comerica's 2,642 complaints in the window, against 2.5% across the directory. The complaints are mostly about prepaid card, and the single most common issue is "Managing an account". 29% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 49 in 2023 to 81 in 2025.
What the complaints are about
By product
| Prepaid card | 81 |
| Checking or savings account | 61 |
| Credit card or prepaid card | 19 |
| Money transfer, virtual currency, or money service | 4 |
| Credit card | 3 |
By issue
| Managing an account | 41 |
| Trouble using the card | 34 |
| Problem with a purchase or transfer | 32 |
| Problem getting a card or closing an account | 20 |
| Unexpected or other fees | 13 |
| 2023: 49 | 2024: 42 | 2025: 81 |
Most complaints came from CA (29), MI (12), TX (11) , then FL, GA, NY.
How Comerica answered
| Closed with explanation | 84 | 49% |
| Closed with monetary relief | 50 | 29% |
| Closed with non-monetary relief | 38 | 22% |
Comerica responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Prepaid card; Problem with a purchase or transfer. AZ, 2024-08-27. Outcome: Closed with non-monetary relief. Complaint 9934113
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Checking or savings account; Problem with a lender or other company charging your account. OR, 2024-07-21. Outcome: Closed with explanation. Complaint 9571158
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Prepaid card; Trouble using the card. PA, 2024-07-03. Outcome: Closed with non-monetary relief. Complaint 9419814
If this is your problem at Comerica
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with other products peers
- Incomm 146 servicemember complaints; 0% with money back
- Fiserv Finxact Core 130 servicemember complaints; 1% with money back
- Conduent 40 servicemember complaints; 0 with money back
- Adp 39 servicemember complaints; 0 with money back
- Blackhawk Network 38 servicemember complaints; 0 with money back
Next in the directory by volume: American Credit Acceptance, Avant, Velocity Portfolio.
Frequently asked questions
How many complaints did servicemembers file against Comerica?
172 complaints tagged servicemember were received by the CFPB about Comerica between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 49 in 2023 to 81 in 2025.
What do servicemembers complain about most at Comerica?
Prepaid card accounts for 81 of the 172 complaints, and the most common issue is "Managing an account" (41). Next: "Trouble using the card" (34).
Does Comerica give money back when a servicemember complains?
29% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 38 closed with non-monetary relief and 84 closed with an explanation only. Comerica answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.