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Blackhawk Network: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 38
- Closed with money back
- 0
- 2023 to 2025
- 11 to 17
Blackhawk Network received 539 complaints from everyone in the window; 38 carried the servicemember tag. The complaints are mostly about prepaid card, and the single most common issue is "Trouble using the card". 0 of the 38 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 11 in 2023 to 17 in 2025.
What the complaints are about
By product
| Prepaid card | 27 |
| Credit card or prepaid card | 6 |
| Money transfer, virtual currency, or money service | 4 |
| Credit card | 1 |
By issue
| Trouble using the card | 16 |
| Problem with a purchase or transfer | 7 |
| Unexpected or other fees | 6 |
| Problem getting a card or closing an account | 3 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| 2023: 11 | 2024: 10 | 2025: 17 |
Which accounts, specifically
| General-purpose prepaid card | 23 |
| Gift card | 17 |
| Mobile or digital wallet | 4 |
| General-purpose credit card or charge card | 2 |
| Payroll card | 1 |
What went wrong, specifically
| Trouble using the card to spend money in a store or online | 17 |
| Trouble getting information about the card | 4 |
| Card company isn't resolving a dispute about a purchase or transfer | 4 |
| Trouble getting, activating, or registering a card | 4 |
| Charged for a purchase or transfer you did not make with the card | 3 |
Busiest month: November 2025, with 4 servicemember complaints. Most were submitted by web.
Most complaints came from CA (6), VA (6), MD (4) , then TX, MI, GA.
How Blackhawk Network answered
| Closed with explanation | 38 |
Blackhawk Network responded within the CFPB's 15-day window on 95% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company believes it acted appropriately as authorized by contract or law" (3). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Prepaid card; Trouble using the card. VA, 2024-08-07. Outcome: Closed with explanation. Complaint 9737970
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Prepaid card; Trouble using the card. VA, 2024-08-07. Outcome: Closed with explanation. Complaint 9737946
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Prepaid card; Problem with a purchase or transfer. WI, 2024-07-16. Outcome: Closed with explanation. Complaint 9520085
If this is your problem at Blackhawk Network
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with other products peers
- Adp 39 servicemember complaints; 0 with money back
- Conduent 40 servicemember complaints; 0 with money back
- Fiserv Finxact Core 130 servicemember complaints; 1% with money back
- Incomm 146 servicemember complaints; 0% with money back
- Comerica 172 servicemember complaints; 29% with money back
Next in the directory by volume: Grain Technology, Kovo, Mountain America Federal Credit Union.
Frequently asked questions
How many complaints did servicemembers file against Blackhawk Network?
38 complaints tagged servicemember were received by the CFPB about Blackhawk Network Holdings Inc. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 11 in 2023 to 17 in 2025.
What do servicemembers complain about most at Blackhawk Network?
Prepaid card accounts for 27 of the 38 complaints, and the most common issue is "Trouble using the card" (16). Next: "Problem with a purchase or transfer" (7).
Does Blackhawk Network give money back when a servicemember complains?
0 of the 38 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 38 closed with an explanation only. Blackhawk Network answered 95% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.