Checking and savings
Keycorp: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 109
- Closed with money back
- 21%
- 2023 to 2025
- 52 to 37
Servicemembers filed 5.2% of Keycorp's 2,098 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 21% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count fell from 52 in 2023 to 37 in 2025.
What the complaints are about
By product
| Checking or savings account | 73 |
| Credit reporting or other personal consumer reports | 7 |
| Mortgage | 7 |
| Credit card | 6 |
| Money transfer, virtual currency, or money service | 4 |
By issue
| Managing an account | 37 |
| Opening an account | 14 |
| Closing an account | 9 |
| Problem caused by your funds being low | 7 |
| Improper use of your report | 5 |
| 2023: 52 | 2024: 20 | 2025: 37 |
Which accounts, specifically
| Checking account | 73 |
| Other banking product or service | 12 |
| General-purpose credit card or charge card | 12 |
| Savings account | 11 |
| Credit reporting | 11 |
What went wrong, specifically
| Deposits and withdrawals | 20 |
| Can't close your account | 8 |
| Didn't receive terms that were advertised | 7 |
| Problem accessing account | 6 |
| Overdrafts and overdraft fees | 6 |
Busiest month: September 2023, with 10 servicemember complaints. Most were submitted by web.
Most complaints came from NY (23), OH (20), CO (10) , then WA, CT, FL.
How Keycorp answered
| Closed with explanation | 79 | 72% |
| Closed with monetary relief | 23 | 21% |
| Closed with non-monetary relief | 7 | 6% |
Keycorp responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Student loan; Dealing with your lender or servicer. CO, 2024-08-29. Outcome: Closed with explanation. Complaint 9955938
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Mortgage; Trouble during payment process. IL, 2024-07-19. Outcome: Closed with explanation. Complaint 9557010
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Debt or credit management; Confusing or misleading advertising or marketing. OH, 2024-06-17. Outcome: Closed with explanation. Complaint 9277739
If this is your problem at Keycorp
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- FinCo Services Inc Dba Current 120 servicemember complaints; 5% with money back
- Vystar Credit Union 94 servicemember complaints; 11 with money back
- Netspend 144 servicemember complaints; 0% with money back
- State Employees’ Credit Union 65 servicemember complaints; 0 with money back
- Bmo Bank 192 servicemember complaints; 16% with money back
Next in the directory by volume: Mercedes Benz Financial Services, Bsi Financial, Central Portfolio Control.
Frequently asked questions
How many complaints did servicemembers file against Keycorp?
109 complaints tagged servicemember were received by the CFPB about KEYCORP between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count fell from 52 in 2023 to 37 in 2025.
What do servicemembers complain about most at Keycorp?
Checking or savings account accounts for 73 of the 109 complaints, and the most common issue is "Managing an account" (37). Next: "Opening an account" (14).
Does Keycorp give money back when a servicemember complains?
21% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 7 closed with non-monetary relief and 79 closed with an explanation only. Keycorp answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.