Checking and savings
Bmo Bank: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 192
- Closed with money back
- 16%
- 2023 to 2025
- 58 to 68
Servicemembers filed 5.4% of Bmo Bank's 3,534 complaints in the window, against 2.5% across the directory. The complaints are mostly about checking or savings account, and the single most common issue is "Managing an account". 16% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 58 in 2023 to 68 in 2025.
What the complaints are about
By product
| Checking or savings account | 93 |
| Vehicle loan or lease | 28 |
| Credit card | 22 |
| Credit reporting or other personal consumer reports | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
By issue
| Managing an account | 54 |
| Managing the loan or lease | 16 |
| Closing an account | 15 |
| Improper use of your report | 11 |
| Opening an account | 11 |
| 2023: 58 | 2024: 66 | 2025: 68 |
Most complaints came from CA (37), IL (24), TX (18) , then FL, AZ, CO.
How Bmo Bank answered
| Closed with explanation | 132 | 69% |
| Closed with monetary relief | 31 | 16% |
| Closed with non-monetary relief | 29 | 15% |
Bmo Bank responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). Where the company published a response, the most common was: "Company has responded to the consumer and the CFPB and chooses not to provide a public response" (185). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Checking or savings account; Managing an account. NC, 2024-08-28. Outcome: Closed with explanation. Complaint 9949162
-
""
Checking or savings account; Managing an account. TX, 2024-08-08. Outcome: Closed with non-monetary relief. Complaint 9754041
-
""
Credit card; Other features, terms, or problems. CO, 2024-08-01. Outcome: Closed with monetary relief. Complaint 9685678
If this is your problem at Bmo Bank
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with checking and savings peers
- Huntington 193 servicemember complaints; 26% with money back
- Regions 204 servicemember complaints; 17% with money back
- Credit Karma 253 servicemember complaints; 17% with money back
- Netspend 144 servicemember complaints; 0% with money back
- FinCo Services Inc Dba Current 120 servicemember complaints; 5% with money back
Next in the directory by volume: MoneyLion, Global Lending Services, Planet Home Lending.
Frequently asked questions
How many complaints did servicemembers file against Bmo Bank?
192 complaints tagged servicemember were received by the CFPB about BMO BANK NATIONAL ASSOCIATION between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 58 in 2023 to 68 in 2025.
What do servicemembers complain about most at Bmo Bank?
Checking or savings account accounts for 93 of the 192 complaints, and the most common issue is "Managing an account" (54). Next: "Managing the loan or lease" (16).
Does Bmo Bank give money back when a servicemember complains?
16% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 29 closed with non-monetary relief and 132 closed with an explanation only. Bmo Bank answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.