Personal, payday and title loans
Enova International: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 209
- Closed with money back
- 0%
- 2023 to 2025
- 56 to 83
Servicemembers filed 8.8% of Enova International's 2,375 complaints in the window, against 2.5% across the directory. The complaints are mostly about payday loan, title loan, personal loan, or advance loan, and the single most common issue is "Incorrect information on your report". 0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. The yearly count rose from 56 in 2023 to 83 in 2025.
What the complaints are about
By product
| Payday loan, title loan, personal loan, or advance loan | 78 |
| Credit reporting or other personal consumer reports | 53 |
| Debt collection | 47 |
| Payday loan, title loan, or personal loan | 19 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
By issue
| Incorrect information on your report | 38 |
| Charged fees or interest you didn't expect | 32 |
| Attempts to collect debt not owed | 24 |
| Improper use of your report | 20 |
| Getting a line of credit | 14 |
| 2023: 56 | 2024: 70 | 2025: 83 |
Which accounts, specifically
| Personal line of credit | 69 |
| Credit reporting | 63 |
| Payday loan | 35 |
| I do not know | 25 |
| Installment loan | 25 |
What went wrong, specifically
| Information belongs to someone else | 15 |
| Account information incorrect | 15 |
| Debt was result of identity theft | 12 |
| Reporting company used your report improperly | 12 |
| Debt is not yours | 11 |
Busiest month: May 2024, with 14 servicemember complaints. Most were submitted by web.
Most complaints came from TX (38), FL (23), VA (15) , then GA, NC, TN.
How Enova International answered
| Closed with explanation | 207 | 99% |
| Closed with non-monetary relief | 2 | 1% |
Enova International responded within the CFPB's 15-day window on 100% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
-
""
Debt collection; Attempts to collect debt not owed. OR, 2024-08-28. Outcome: Closed with explanation. Complaint 9947843
-
""
Credit reporting or other personal consumer reports; Incorrect information on your report. TX, 2024-08-23. Outcome: Closed with explanation. Complaint 9903734
-
""
Payday loan, title loan, personal loan, or advance loan; Charged fees or interest you didn't expect. TX, 2024-08-19. Outcome: Closed with explanation. Complaint 9853916
If this is your problem at Enova International
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with personal, payday and title loans peers
- Ccf 194 servicemember complaints; 0% with money back
- Paramount Gr 145 servicemember complaints; 0% with money back
- Lendmark Financial Services 114 servicemember complaints; 0% with money back
- Solar Mosaic 93 servicemember complaints; 0 with money back
- Marlette Funding 82 servicemember complaints; 3 with money back
Next in the directory by volume: Servicer under contract with Federal Student Aid, Regions, United Shore Financial Services.
Frequently asked questions
How many complaints did servicemembers file against Enova International?
209 complaints tagged servicemember were received by the CFPB about ENOVA INTERNATIONAL, INC. between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 56 in 2023 to 83 in 2025.
What do servicemembers complain about most at Enova International?
Payday loan, title loan, personal loan, or advance loan accounts for 78 of the 209 complaints, and the most common issue is "Incorrect information on your report" (38). Next: "Charged fees or interest you didn't expect" (32).
Does Enova International give money back when a servicemember complains?
0% of servicemember complaints closed with money back, against 2% across all 349 companies in this directory. 2 closed with non-monetary relief and 207 closed with an explanation only. Enova International answered 100% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.