Debt collection
Professional Recovery Management: what servicemembers report to the CFPB
CFPB Consumer Complaint Database, complaints tagged servicemember, received 2023 to 2025. Read October 28, 2026. Open the same query on consumerfinance.gov.
- Servicemember complaints
- 34
- Closed with money back
- 0
- 2023 to 2025
- 4 to 24
Professional Recovery Management received 408 complaints from everyone in the window; 34 carried the servicemember tag. The complaints are mostly about debt collection, and the single most common issue is "Attempts to collect debt not owed". 0 of the 34 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. The yearly count rose from 4 in 2023 to 24 in 2025.
What the complaints are about
By product
| Debt collection | 30 |
| Credit reporting or other personal consumer reports | 3 |
| Debt or credit management | 1 |
By issue
| Attempts to collect debt not owed | 12 |
| Written notification about debt | 12 |
| Communication tactics | 3 |
| False statements or representation | 2 |
| Improper use of your report | 1 |
| 2023: 4 | 2024: 6 | 2025: 24 |
Which accounts, specifically
| I do not know | 10 |
| Other debt | 8 |
| Medical debt | 7 |
| Credit reporting | 3 |
| Telecommunications debt | 3 |
What went wrong, specifically
| Didn't receive notice of right to dispute | 9 |
| Debt is not yours | 8 |
| Debt was paid | 4 |
| Attempted to collect wrong amount | 2 |
| Didn't receive enough information to verify debt | 2 |
Busiest month: December 2025, with 9 servicemember complaints. Most were submitted by web.
Most complaints came from TN (13), MS (5), SC (3) , then AL, GA, OH.
How Professional Recovery Management answered
| Closed with explanation | 34 |
Professional Recovery Management responded within the CFPB's 15-day window on 50% of servicemember complaints (directory-wide: 99%). A complaint closed "with explanation" means the company answered in writing and changed nothing; "monetary relief" means money moved.
In servicemembers' own words
Narratives the CFPB publishes with the consumer's consent. Personal details are removed by the CFPB before publication. Each links to the original complaint.
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Credit reporting or other personal consumer reports; Problem with a company's investigation into an existing problem. SC, 2024-08-08. Outcome: Closed with explanation. Complaint 9805686
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Debt collection; Attempts to collect debt not owed. TN, 2024-08-14. Outcome: Closed with explanation. Complaint 9801359
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Debt collection; Written notification about debt. GA, 2024-06-24. Outcome: Closed with explanation. Complaint 9346150
If this is your problem at Professional Recovery Management
For a pre-service debt above 6%: the written request and the refund estimate; for repossession, foreclosure, a default judgment or eviction, the court-protection guides and the Department of Justice; for a loan or card taken during service, the Military Lending Act. A CFPB complaint is the dated record that follows, and it is the data on this page.
Compare with debt collection peers
- Crown Asset Management, LLC, Duluth, Ga Branch 34 servicemember complaints; 0 with money back
- Helvey & Associates, Inc., Warsaw, In Branch 34 servicemember complaints; 0 with money back
- Rs Clark and Associates 34 servicemember complaints; 0 with money back
- Goal Structured Solutions 35 servicemember complaints; 0 with money back
- Revco Management 35 servicemember complaints; 0 with money back
Next in the directory by volume: Suncoast Credit Union, Arvest Bank.
Frequently asked questions
How many complaints did servicemembers file against Professional Recovery Management?
34 complaints tagged servicemember were received by the CFPB about Professional Recovery Management between January 1, 2023 and December 31, 2025 (database read October 28, 2026). The tag covers active duty, Guard, Reserve, veterans, retirees, and their spouses and dependents. The yearly count rose from 4 in 2023 to 24 in 2025.
What do servicemembers complain about most at Professional Recovery Management?
Debt collection accounts for 30 of the 34 complaints, and the most common issue is "Attempts to collect debt not owed" (12). Next: "Written notification about debt" (12).
Does Professional Recovery Management give money back when a servicemember complains?
0 of the 34 closed with money back. The count is too small for a reliable percentage, so compare it with the 2% rate across all 349 companies only loosely. 0 closed with non-monetary relief and 34 closed with an explanation only. Professional Recovery Management answered 50% of these complaints within the CFPB's 15-day window.
Tools for this topic
- SCRA refund calculator What a lender owes back for charging over 6%.
- Savings calculator What the 6% cap saves you per month and per year.
- Letter generator A rate-cap or lease letter that cites the statute.
CFPB counts for complaints tagged "Servicemember" received 2023-01-01 to 2025-12-31, read October 28, 2026; names are the CFPB's; percentages only at 100+ complaints; a complaint is not a finding of wrongdoing. Method and the full directory.
Heads up: SCRA Saver publishes general information, not legal or financial advice. Laws change and every situation differs. Confirm details with your installation legal assistance office (free for service members) or a licensed professional.