Selene Finance SCRA: 6% Cap, Orders by Email, and a 30-to-90-Day Error

Selene Finance does publish an SCRA process. It sits in the servicer’s FAQ under two headings, “Military Service” and “SCRA Benefits,” and it gives you the two things you need: the benefit (foreclosure protection and a rate lowered to 6% on a loan that predates your service) and where to send your orders (read November 2, 2026). It also contains one sentence you should not rely on. Selene says protection “generally terminates within 30 to 90 days after discharge.” On a mortgage, the law gives you a full year.

That year is worth real money. A $300,000 balance at 7.5% dropped to 6% forgives about $375 a month in interest at the start of the loan, and on a mortgage the cap runs for your whole service plus 12 months under § 3937. Run your own numbers in the savings calculator. If you want the cap mechanics first, the rate cap guide covers them.

What Selene puts in writing

Selene’s three SCRA routes, exactly as its FAQ prints them:

• Email: CustomerService@SeleneFinance.com
• Fax: (866) 926-5496
• Mail: Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619

Every one of those is a general channel. The contact page lists the same inbox and fax for general email, and the same Philadelphia box for “General Correspondence and Mortgage Assistance.” Selene names no military desk, no SCRA attention line, and no military phone number.

The 30-to-90-day line, checked against the statute

The FAQ’s end date is the one part of Selene’s text that would cost a borrower money if believed. Here is what the statute says, read at Cornell’s Legal Information Institute on November 2, 2026.

§ 3911(3) defines the period of military service as running from the day you enter service to the day you are released. The mortgage protections then reach past that date:

• Rate. § 3937(a)(1)(A) caps a pre-service mortgage at 6% “during the period of military service and one year thereafter.” Other debts lose the cap at release. A mortgage keeps it for 12 more months.
• Foreclosure. § 3953(c) says a sale, foreclosure, or seizure on a pre-service mortgage is not valid if made during service “or within one year after” without a court order, or a waiver agreement under § 3918. Knowingly violating it is a federal misdemeanor under § 3953(d).

Selene’s own FAQ agrees on foreclosure (it says “up to 12 months”), so the 30-to-90-day figure contradicts the answer it sits in. If a Selene statement shows your rate snapping back within three months of your separation date, point to § 3937(a)(1)(A) and ask for the remaining months in writing.

Filing with Selene

File your SCRA request with Selene Finance

1. Confirm the loan closed before your active-duty start date. A loan that came to Selene by transfer still counts; the original closing date controls. Under § 3937(a)(1) the debt must be yours, or yours and your spouse’s jointly.
2. Gather your orders (or a commanding officer’s letter, which § 3937(b)(1)(A)(ii) also accepts) and write a one-page request that cites § 3937 and asks for the rate cut back to your first day of duty. The letter generator drafts one.
3. Put your loan number and property address on every page. Selene’s contact page asks for the property address on requests so they are processed without delay.
4. Email the packet to CustomerService@SeleneFinance.com. For a paper trail, also fax (866) 926-5496 or mail it with tracking to Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619. Write “SCRA request” in the subject line and on the envelope.
5. Ten business days later, call (877) 735-3637 (Mon to Thu 8 a.m. to 9 p.m., Fri 8 a.m. to 5 p.m. Central) and ask for the applied rate, the effective date, and the end date in writing. The end date should be your release date plus one year.
6. Read the next statement for a rate at or below 6%, a lower principal-and-interest payment, and a credit for interest above 6% back to your duty start. If it is missing, the refund guide covers how to claim it.

The deadline is generous but real: § 3937(b)(1)(A) requires the notice and orders no later than 180 days after you leave service. Check your date in the deadline checker.

Where Selene borrowers lose the cap

The orders go into the general inbox. CustomerService@SeleneFinance.com also takes successor-in-interest paperwork and everyday questions, per the same FAQ. A bare attachment with no request can sit in a queue. A cover letter that says “SCRA rate reduction, 50 U.S.C. 3937” tells the reader what to do with it.

Two faxes, two different departments. Selene’s SCRA fax is (866) 926-5496. Its mortgage assistance fax, listed on the Customer Assistance page, is (866) 926-5498. One digit apart. A rate-cap request faxed to the loss-mitigation line lands in a different workflow with a different 30-day clock. Dial carefully.

Loss mitigation is not the SCRA cap. Selene’s Customer Assistance page routes hardship cases to LoanResolution@SeleneFinance.com and promises a decision within 30 days of a complete application (read November 2, 2026). That process covers repayment plans and modifications. It forgives no interest. Ask for the 6% cap first, and only then ask about assistance if deployment still breaks the budget.

Guard members on state orders. Selene’s FAQ says the SCRA covers reservists and Guard members “while on active duty.” The statute is narrower for the Guard: § 3911(2)(A)(ii) adds Guard duty only for calls of more than 30 consecutive days under 32 U.S.C. 502(f) to respond to a presidentially declared national emergency with federal funds. State active duty orders fall outside that definition. The Guard and Reserve coverage guide walks through which orders qualify.

Errors after a transfer. If your loan moved to Selene from another servicer, check the first statement closely. A capped rate is a flag that can drop when a loan is boarded. If your first Selene statement shows the contract rate, send the prior servicer’s SCRA confirmation with your orders the same week. The rules that bind every servicer are in the mortgage servicer guide.

No Justice Department, CFPB, or OCC enforcement action against Selene appears in the SCRA case ledger on this site, and the CFPB’s enforcement action search returned no Selene results on November 2, 2026. If Selene refuses a covered request, the escalation playbook is your next step, and the bank leaderboard shows how other servicers handle the same law.

The law behind this: 50 U.S.C. § 3937

Maximum rate of interest on debts incurred before military service: read the statute , or read § 3937 in plain English, with its enforcement record .