Metronet Military: Its Refund Policy Requires a Call Within 60 Days

Metronet has no military discount, and its residential service is month to month unless your service order sets a term, so a PCS does not usually come with a cancellation fee. What it can cost you is the month you already paid. Metronet bills a month ahead, and its refund policy hands prepaid money back only to customers who call within 60 days of the final invoice with every piece of equipment returned. For money paid toward a later billing period, federal law does not wait for a phone call. Metronet’s documents were read on October 10, 2026.

Metronet’s terms against the statute

Section 3956 covers internet, phone, and TV contracts you signed before receiving orders to relocate for at least 90 days “to a location that does not support the contract,” and, after PCS orders, contracts blocked by a stop-movement order lasting 30 days or more or with no end date. The phone, cable, and internet guide explains the whole section, including who besides the member is covered.

Terms PDF, payment terms PDF, and help articles checked October 10, 2026.

The month in advance, worked through

Metronet’s first-bill article says “we bill one month in advance,” and Section 2 of its terms says you may be billed monthly in advance. Metronet posts no plan prices without a street address, so take an illustrative $70 a month.

• The cycle you leave in: stop service 10 days into a 30-day cycle and 20 days are unused, about $46.67. Section 3956(f) lets Metronet keep them, because it excepts “the remainder of the monthly or similar billing period in which the termination occurs.” Metronet’s Refund Policy can do better: it refunds “the credits listed on your final invoice,” if the invoice shows any, for service paid for and not yet rendered, but only if your account is current, every device is back in working order, and you call 1-877-407-3224 within 60 days of receiving that invoice.
• Months paid ahead: say you paid two extra months, $140, before a deployment. That covers periods after the one you cancelled in, and § 3956(f) says Metronet “shall refund” it within 60 days of the effective date of termination. The statute’s refund duty does not depend on a phone call.
• Equipment: the terms allow “a non-return fee” without naming it, and the refund conditions tie your money to the gear coming back.

Make the call even when the statute covers the money; it costs nothing and removes Metronet’s stated reason to hold a credit. If you switch to paper bills during the move, that adds $4.95 per invoice under Section 2.

A carrier in transition

Metronet’s homepage now calls the company “a joint venture of T-Mobile and KKR” that builds and operates fiber networks “with T-Mobile Fiber.” Its residential page links new home internet shoppers to t-mobile.com, and every town page named below, from Jacksonville, North Carolina, to Killeen, Texas, now redirects to T-Mobile Fiber’s site. That means two sets of paper:

• A Metronet account (Metronet bill, Metronet portal): the Metronet terms and refund policy above apply.
• A T-Mobile Fiber order: T-Mobile’s terms govern. Its fiber page, read October 10, 2026, says equipment and installation are included and “Return each device undamaged or fee may apply,” and it shows no military pricing. The T-Mobile page covers T-Mobile’s military policies.

Either way, a fiber internet contract is internet access service under § 3956(b)(1)(C).

Orders that stay on the network

Metronet’s sitemap still lists town pages for Fayetteville, Jacksonville, and Havelock in North Carolina; Killeen and Copperas Cove in Texas; and Fairborn and Beavercreek in Ohio, though each now redirects to T-Mobile Fiber. Orders between two places the same fiber network serves may not meet the “does not support the contract” test. Metronet’s moving article offers to transfer service to the new address by chat on metronet.com, by Facebook or X, or at (877) 407-3224. Ask before you cancel, because Section 4 of the terms says you “will not move any of the Equipment to another location outside your residence,” so the gear cannot simply go with you.

Getting the gear back the way the terms want

Section 4 also makes you responsible, when you leave, for returning the equipment “and obtaining a signed receipt from us.” Metronet’s return instructions give you that record: after you call 877-407-3224, it emails a FedEx label and QR code, and it emails a receipt once the box is in. Keep both emails. Remotes and power cords go in the box; ethernet and fiber optic cables stay behind. Members of the Guard and Reserve on qualifying orders use the same process; see the Guard and Reserve guide.

Cancel Metronet on military orders

1. Confirm the orders qualify: 90 days or more, to an address Metronet’s network cannot serve, issued after you signed up. Use the eligibility checker.
2. Check whether your bill comes from Metronet or T-Mobile Fiber, and note your billing cycle dates.
3. Call (877) 407-3224 to cancel and request a FedEx return label in the same call.
4. Send written notice with your orders and stop date, citing 50 U.S.C. § 3956, and email a copy to customercare@metronet.com. The letter generator drafts it.
5. Ship every device within 10 days of disconnection and save the FedEx label email and Metronet’s receipt email.
6. When the final invoice arrives, call to request any credit on it, and mark day 60 after your stop date in the deadline checker.

The same orders reach your lease and other contracts; start with PCS money moves.

The law behind this: 50 U.S.C. § 3956

Termination of certain consumer contracts: internet, phone, TV, mobile, gym, and home security: read the statute , or read § 3956 in plain English, with its enforcement record .