Cove Security Military Discount: ID.me, No Contract, a 30-Day Catch

Cove does have a military discount, and Cove writes it to stack on whatever sale is running. Its military page says verified members get “an additional discount on our current promotional pricing,” taken through ID.me, with security cameras left out (read October 10, 2026). Cove also sells monitoring without a contract on most plans. That leaves two places a service member with orders can lose money: a 30-day cancellation rule, and a 36-month equipment commitment on older Economy accounts.

Cove’s terms beside § 3956

Home security joined the list of contracts in § 3956(b) with the January 2023 amendment, and the trigger is the same as for phone and internet: “military orders to relocate for a period of not less than 90 days to a location that does not support the contract,” received after you signed. The phone, cable, and internet guide covers the section in full. Cove’s own pages against it, checked October 10, 2026:

The 30-day call, in dollars

Section 24 of Cove’s Terms of Sale says: “All Service Plans require a minimum of 30 days verbal request of cancellation prior to the next billing date to assure cancellation of automatic payments.” A request inside that window “will result in a final payment drawn from your account on your established auto-draft date,” and service runs 30 days from the last bill.

Cove’s help center FAQ (updated May 15, 2026) prices monitoring at $22.99, $32.99, and $42.99 a month. Its monitoring sales page shows $0.67, $1.00, and $1.33 a day instead, about $20.38, $30.42, and $40.45 over an average month, so check your own bill. Using the help center’s prices, say you are on the Plus plan and your orders give you two weeks. Call 12 days before your billing date and Cove’s rule takes one more $32.99; on Premium it is $42.99. Under § 3956(a)(3) your notice sets “the date on which the service is to be terminated,” and § 3956(f) requires a refund, within 60 days, of anything paid for time after that date “except for the remainder of the monthly or similar billing period in which the termination occurs.” Pick a stop date just before the next billing date, say so in writing, and that extra draft is money Cove owes back.

The Economy plan’s 36 months

Cove’s Equipment Payment Options article describes the Economy plan this way: up to $415 in free equipment, the first month of monitoring, “an additional $10/month convenience fee,” and a commitment to 36 months, after which the equipment is paid off. The article notes the plan was for the Cove Simple panel, which Cove no longer sells, so this section matters to members who signed up earlier.

Cove’s two documents describe the exit differently. The help article on cancelling says an Economy customer who leaves before 36 months has “a remaining balance on your equipment to pay off before your account can be closed,” with the figure in the original order confirmation email. Section 8 of the Terms of Sale, which covers equipment bought under “Pay Later or Never” options with the same 36-month commitment, says a Pay Later customer must pay the full purchase price of the products before cancelling, and that this amount “is the same amount whether you paid for your Product(s) at the time of your purchase or at the time of the cancellation.” On an illustrative $415 of equipment, the first reading shrinks with each payment; the second stays at $415 until the 36 months are done.

Section 3956(e)(1) bars “an early termination charge” but keeps any obligation that, under the contract, “is due and unpaid” at termination. A purchase price Cove collects only because you left early looks like the first; Cove treats it as the price of equipment you keep. The statute does not settle that by name. Cite § 3956 in your notice, ask Cove in writing to waive the equipment charge, and keep the order email. ADT, by comparison, still collects equipment loan balances after an SCRA cancellation, as its SCRA page shows.

When the orders count

Cove’s moving guide says the system “is designed to move with you”: test mode, unplug, pack, reinstall, update the address. A stateside PCS is therefore a weak fit for “a location that does not support the contract,” and on the Value plan you can simply cancel anyway. Orders overseas are the clean case, since Cove’s help center places its service in the United States. If your orders arrive within 60 days of purchase, skip the statute: Cove’s money-back guarantee refunds everything, monitoring included, when the products go back inside that window.

Cancel Cove on military orders

1. Find your order confirmation email: plan, purchase date, and any equipment balance. Check eligibility with the eligibility checker.
2. Inside 60 days of purchase? Request an Equipment Return Authorization in your Cove account or at 855-268-3669 and ship everything back before day 60.
3. Otherwise, call 855-268-3669, say you are terminating under 50 U.S.C. § 3956, and give a stop date before your next billing date.
4. Send written notice with a copy of your orders and the stop date to Cove Smart, LLC, ATTN: Legal, 450 North 1500 West, Orem, Utah 84057, the address Cove’s Terms of Sale give for written dispute notices. The letter generator drafts it.
5. On an Economy account, ask in the same letter that Cove waive the equipment charge under § 3956(e)(1), and get its answer in writing.
6. Watch the final draft. Anything taken for time after your stop date, beyond the billing period you ended in, is due back within 60 days. If you come home and want Cove again, the deadline checker tracks the 90-day period, beginning on the last day of your relocation, when § 3956(e)(2) bars a reinstatement charge.

Home security is one of several contracts the same orders reach; PCS money moves lists the rest, and Vivint’s military program shows how a contract-based competitor handles orders.

The law behind this: 50 U.S.C. § 3956

Termination of certain consumer contracts: internet access, mobile, landline, TV, gym, and home security: read the statute , or read § 3956 in plain English, with its enforcement record .