Sparklight Military: $0 Cancel Fee, No Refund for a Partial Month

Sparklight, the brand Cable One, Inc. sells service under, has no military discount and no early termination fee, so orders do not save you a cancellation charge here. They matter for two other numbers. Sparklight’s terms refuse refunds for any unused part of a month, and they bill the replacement cost of unreturned equipment straight to the card or bank account on file. Every Sparklight fact below was read on its own pages on October 10, 2026.

What Sparklight’s paper says

Labels, terms, and help articles checked October 10, 2026.

The statute behind the right column lets you end a Sparklight internet, TV, phone, or mobile contract you signed before getting orders that move you for 90 days or more “to a location that does not support the contract.” The phone, cable, and internet guide covers notice, family plans, and number retention.

One plan, worked through

Sparklight’s labels price its 300 Mbps plan at $65.00 or $80.00 a month depending on location, and many plans add a $14.00 modem lease. Take the $80.00 version with the lease: $94.00 a month, billed in advance. Sparklight’s new-customer promotional rates are short-lived offers, so they are left out here.

1. Leaving four days into a cycle. Sparklight keeps the full $94.00 for that cycle. That is legal under § 3956(f), which lets a provider keep “the remainder of the monthly or similar billing period in which the termination occurs.” Set the stop date on the last day of the cycle and the same $94.00 buys you the whole month.
2. Paying ahead before a deployment. Say you paid two extra months, $188.00, so the bill would not lapse. Section 15 calls those payments non-refundable. On qualifying orders, § 3956(f) requires Sparklight to refund the $188.00 within 60 days of the termination date, because it covers periods after the one you cancelled in. Quote the subsection in your notice.
3. The $25 deposit. Sparklight’s deposit article says a refund needs an on-time payment history and, if you cancel within six months, all equipment returned to the local office first; a check can take 4 to 6 weeks, a card refund 5 to 10 business days.
4. The modem. If it is not returned, Sparklight’s terms put its replacement cost on your card. The pages read list no replacement price, and its rate card sits behind a ZIP code form this site did not submit.

The total at stake is small next to a carrier with an ETF, but it adds up: $94.00 plus $188.00 plus a modem charge is real money on a junior enlisted budget.

When orders keep you in Sparklight country

Sparklight’s location pages include Fort Leonard Wood, Missouri, which the page calls “Home to a major U.S. Army installation,” along with Lawton and Altus, Oklahoma; Biloxi and Columbus, Mississippi; Warner Robins, Georgia; and Beaufort, South Carolina. Its moving page says “Your plan moves with you” and that you can keep the same account and equipment.

If Sparklight serves the new address, the statute’s “does not support the contract” test may not be met, and with no ETF there is little to argue about. Move the service through Sparklight Moving Services at 877-692-2253 instead of unplugging the modem and taking it along. Sparklight’s terms say equipment “cannot be removed from Your premises and used in another location,” and Section 9 bars transferring service to a new address without its “express written consent.”

The second trigger fits Sparklight’s footprint well. If you had PCS orders, ordered Sparklight at the new town before arriving, and then a stop-movement order of 30 days or more, or with no end date, kept you from using it, § 3956(a)(1)(B) lets you end that contract too. Under § 3956(a)(4)(C), reserve component members performing military service, full-time National Guard duty, Active Guard and Reserve duty, or inactive-duty training count as servicemembers for this section; see the Guard and Reserve guide.

Mobile lines, TV boxes, and the refund

Sparklight also sells mobile service, which is commercial mobile service under § 3956(b)(1)(A). The terms posted at mobile.sparklight.com (last updated June 1, 2026) say that service comes from Tube Incorporated, doing business as That’s My Mobile, not from Sparklight Mobile, which they call a co-brander. They say you cancel by calling customer care and owe the full monthly charge for the billing period you cancel in, with no proration, and they name no early termination fee. Send your notice for a mobile line to that provider too. Any set-top boxes and remotes, which Sparklight’s terms list as equipment, go back to the office with the modem.

Section 1 of the terms lets Sparklight pay any refund “by any commercially-available payment method it chooses,” naming digital payment, check, and credit card as examples. Say in your notice where the money should go, and give a forwarding address that will still reach you after the move. If a spouse is staying in the house, keep the service running instead of cancelling; the spouse and family guide explains which SCRA rights a spouse holds.

Cancel Sparklight on military orders

1. Confirm the orders qualify: 90 days or more, to a place Sparklight cannot serve, issued after you signed up. The eligibility checker walks through it.
2. Find your billing cycle dates on your bill or online account and pick a stop date on the last day of a cycle.
3. Cancel online under Account Settings, Manage My Service, Cancel Service, or call 877-692-2253; Sparklight says not every service can be cancelled online.
4. Mail or email a notice that attaches your orders, names the stop date, cites 50 U.S.C. § 3956, and claims any amount paid toward later cycles. Start from the letter generator.
5. Take the modem, eero devices, receivers, and remotes to your local Sparklight office within 10 days of disconnection and get a receipt.
6. Watch the card on file for an equipment charge, and mark day 60 after your stop date for any refund with the deadline checker.

Before the move, run the rest of your contracts through PCS money moves; the same orders usually let you end a rental lease.

The law behind this: 50 U.S.C. § 3956

Termination of certain consumer contracts: internet, TV, phone, mobile, gym, and home security: read the statute , or read § 3956 in plain English, with its enforcement record .